Policy


DELIVERY AND RETURNS

We are preparing all orders within 24 hrs, estimated delivery time is usually no longer than 14 days (depends on the location).

If you are not happy with your order, all shopping is eligible for returns within 30 days from delivery date. 

If you have any questions about delivery, please contact us: contact@islandersteam.com 


FREE DELIVERY

Free delivery for orders from 180$.


INVOICE

 All invoices are sent via e-mail, within 24hrs after payment. 


TAXES AND CUSTOMS FEES 

 Islanders does not take any responsibility for additional taxes and fees counted by Custom Offices or courier.

We are not responsible for the activities of the customs service or the couriers. 


RETURNS POLICY

IF YOU WANT ISLANDERS PRODUCTS QUALIFIED TO REFUND OR EXCHANGE, THE FOLLOWING TERMS MUST BE FULFILLED:

- the product must not have any signs of use and be in perfect condition,

- the package must contain the original packaging and a copy of our receipt (it is received after the order is placed).

- returns or exchanges must be sent within 30 days of receiving the shipment,

- from your order will be deducted 20$ to cover shipping costs.

 

If all of the above conditions are met, contact us at contact@islandersteam.com and please return the products to: 

 You will get a refund or exchange within 30 days. 

 WE ENCOURAGE YOU TO RETURN PRODUCTS BY METHOD WHICH ALLOWS MONITORING. ISLANDERS SHOULD NOT BE LIABLE FOR ANY INCORRECTLY REVENUED PRODUCTS.


COMPANY INFORMATION

ISLANDERS is headquartered at Frezerów 3, 20-209 Lublin, Poland, Tax ID: 946-251-83-39.


 Due to the development of new communication tools, special attention is needed to protecting privacy. Therefore, we are committed to protecting the confidentiality of any personal data we collect.


GATHERING OF PERSONAL DATA

We collect the following data: name, postal address, postcode, email address, telephone number, gender, date of birth. The data we collect is collected by means of forms and interaction on our website. As mentioned in the section below, we also collect user information using cookies and log files. 


FORM AND INTERACTIVITY

Our personal data is collected using forms, namely: registration on the site, orders, opinions, surveys, competition. 

We use the collected information for the following purposes: order tracking, promotion, statistics, contact, website management (presentation, organization).

Information about users is also collected through interaction between them and our website by: statistics, contact, web site management (presentation, organization). 

Information is collected for the following purposes: forums and other areas for discussion, correspondence, and information provided to benefit from promotional offers.


„COOKIES” 

 We collect certain information using log files and cookies. This applies in particular to the information given below: IP address, operating system, visited pages and queries, and connection time and date. Using these files allows us to: improve the services we offer and tailor our greetings, personalize customer profiles, monitor orders, and compile aggregate statistics. 


CHANGE OF INFORMATION 

 We respect your right to object to processing and to withdraw consent to the processing of personal data. The right to object to the processing of personal data is defined as an option available to users of our website without the consent of our company to process their personal data for the purposes described in the collection of this data. The right to revoke consent for data processing is defined as the ability for users of our website to request the removal of their personal information from a view, for example, a distribution list. If you would like to exercise this right, please contact us at: contact@islandersteam.com.


RIGHT TO ACCESS YOUR INFORMATION

We respect the right to access your personal information and to correct or delete it. If you would like to exercise this right, please contact us at contact@islandersteam.com.

 

THIRD PARTIES REFERENCES

Our website may contain links to third party websites. These sites have their own privacy policies. We do not take any responsibility for the content or the behavior of these sites. 


CHANGES

These "Terms" may change from time to time. In this case, we ask you to agree to the revised terms of use. In the event that you refuse to agree to the new "Terms", you will not be able to order additional products from our company. 


 

ALL TRANSACTIONS ARE SAFE AND SECURED. WE DO NOT SAVE ANY INFORMATION ABOUT CREDIT CARD USED DURING SHOPPING IN OUR STORE.

The following payment methods are supported:


along with the following payment cards:

  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro.


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